ING Belgium

Behavioural change in one day
The case

The case

In 2014 ING Belgium began transitioning to an agile workflow. To help employees with this transition, a training programme would be necessary. ING invited TinQwise to develop a one-day learning solution that would not only cause an attitudinal shift, but would also develop soft skills. And this for a population of about 800 employees!

That kind of a request was going to need a high impact solution: location based learning.

Location Based Learning

As the name suggests, Location Based Learning, just as with traditional learning, happens in one location. But unlike traditional learning, the learning process happens with tablets and smartphones. ING provides several tablets on a loan basis that guide its users to numerous interesting locations throughout the building. Each location has a Bluetooth beacon that transmits information and assignments to the tablet relevant to that location. Employees can then further develop and apply their Agile skills in subsequent workshops. By learning on location and moving around, participants experience a positive impact on learner retention. During that process different senses are stimulated. This helps the newly learnt information stick better. People see, hear ánd experience.

Location Based Learning

Behavioural change

This method has successfully lead to behavioural change. After the Agile Experience Day, virtually all employees were delighted with the approach and – more importantly – with the new agile workflow. Mission accomplished! Participants felt more confident because they now knew what was expected of them and they had already practised themselves. 

Behavioural change

A world’s first, an award and the future

ING Belgium’s Location Based Learning solution was a world’s first. Never before has behaviour been trained in such an innovative and effective way. This achievement was rewarded with the 2016 L&D-award. We’ve since introduced other Belgian companies to Location Based Learning.

A world’s first, an award and the future

Learning

  • Beacons, Agile, Location Based Learning, behavioural change...

    Confusing terms?

    Put your mind at ease and read on: Location Based Learning