Just in time, just enough, just for me.
Your work is going nicely. And then you get stuck. Where do you find the solution? Everybody is busy, you have to go on. You don't want to search endlessly in documents or training courses. You don’t have enough time.
There’s an increasing demand for performance support: help while you work. So that you don't stand still. Or make mistakes. That saves time and money, is efficient for your brain and contributes directly to the operating result. But when is performance support more than a search function? What if you not only find the information quickly but also learn from it straight away?