Amazing Customer Experience (ACE)
How do you change the product-oriented mindset of 600 employees to a client-oriented mindset? That was – in a nutshell – the challenge Telenet Business was facing.
Telenet’s request was very broad: “Come up with something that’ll motivate and inspire our Business employees to make customer experience a focal point in their work. They need to understand our ACE-approach and be able to relay this to the customer.”
Together TinQwise and Telenet developed a blended learning solution. Telenet was responsible for delivering the offline components and TinQwise for the digital learning aspects. All of that was put together in one comprehensive concept.